At Freelance, we are committed to offering transparent, fair, and consumer-friendly policies in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (Direct Selling) Rules, 2021. We understand that circumstances may change, and you may wish to cancel your access to our online courses. This policy outlines the terms and conditions regarding course cancellations and refunds.

Cancellation Window

You may request the cancellation of your course enrolment within 14 days from the date of purchase, provided you have not accessed more than 20% of the course content or downloaded any part of the material. This policy is designed to ensure fairness while protecting digital intellectual property.

Cancellation Process

To cancel your course purchase, please email our customer support at contact.freelancetechacademy@gmail.com with the following details:

• Your full name
• Registered email ID
• Order/ Enrollment ID
• Reason for cancellation

Our support team will acknowledge your request and initiate the necessary process within 3 business days.

Refunds for Cancelled Orders

If the cancellation request meets the eligibility criteria above, a 100% refund will be issued via the original mode of payment.

The refund will be processed within 10 to 14 business days, depending on your financial institution.

Late Cancellation& Ineligible Refunds

No refunds shall be issued if:

• The cancellation request is received after 14 days of purchase, or
• The user has accessed more than 20% of the total course content or downloaded any significant portion of the course material.

Such cases shall not qualify for a refund as per fair usage and digital product norms.

Contact Us

If you have any questions or concerns regarding our Cancellation Policy or need assistance with cancelling an order, please contact our customer support team by writing to us at email: contact.freelancetechacademy@gmail.com or contacting us on 8707646972. We are here to assist you with any cancellation-related inquiries.

Policy Changes

Freelance reserves the right to update this Cancellation Policy. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Thank You for Purchasing with Freelance

We value your trust in Freelance. Our goal is to ensure that every learner is satisfied and empowered through our online education offerings. Should you need any assistance, our team is just a message away.